ROXFIT Terms and Conditions
Last Updated: 29 September 2026 ยท Version: 3.0
These Terms and Conditions ("Terms") between you ("you", "your", "User") and ROXFIT LIMITED, a company registered in England and Wales under company number 15426068, whose registered office is at 128 City Road, London, United Kingdom, EC1V 2NX ("Company", "we", "us", "our") govern your access to and use of our mobile software (the "Application"), our website: https://www.roxfit.app/ ("Website") and its all related services (collectively, the "Service"). For ease of reference, the term "ROXFIT" refers to the aggregate of the Software, Website and the Service.
ADDITIONALLY, THESE TERMS INCLUDE KEY PROVISIONS SUCH AS IMPORTANT DISCLAIMERS IN SECTION 1 AND 6, A DISPUTE RESOLUTION PROCESS IN SECTION 9 AND INDEMNIFICATION IN SECTION 7.
Contents
- 1. Introduction and Acceptance
- 2. Scope of Service and Access
- 3. Subscriptions, Paid Features, and Billing
- 4. User-Generated Content and Intellectual Property
- 5. Advertising, Promotions, and Third-Party Links
- 6. Disclaimers and Limitation of Liability
- 7. Indemnification
- 8. Uninstallation and Access termination
- 9. Governing Law, Jurisdiction, and Dispute Resolution
- 10. Notices
- 11. Additional Provisions
- 12. Contact and Support
1. Introduction and Acceptance
1.1 Acceptance of Terms
By accessing ROXFIT, you agree to be bound by these Terms, our Privacy Policy, and our Refund Policy. ROXFIT uses third-party services to operate. For a full list of our service providers and data practices, please refer to our Privacy Policy. To create a ROXFIT Account or use the Service, you must agree to these Terms. If you do not agree, do not use ROXFIT.
1.2 Amendments
The Company reserves the exclusive right to amend these Terms at any time. In the event of any material changes, we will send you an email notification or notify you in ROXFIT outlining the specific modifications. If you continue to use the ROXFIT after receiving such notice, your use will be interpreted as your acceptance of the updated Terms. We recommend that you review these Terms periodically.
1.3 Definitions
The following definitions shall apply to interpret these Terms:
"Account" means the personalized User profile you create when registering to access ROXFIT's Services. Your Account includes a unique username and other credentials, and may store your personal information, preferences, activity history, progress data, and any Content you submit. You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account.
"AI" means an artificial intelligence software that is developed with one or more of the techniques and approaches and can, for a given set of human-defined objectives, generate outputs such as content, predictions, recommendations, or decisions influencing the environments they interact with.
"Content" refers to all information, data, text, graphics, and other materials made available through the ROXFIT by the Company or by User.
"Input" means any data, information, or material that you provide, submit, or transmit to the App through any interface, including but not limited to textual data, images, documents, or other digital content.
"Intellectual Property Rights" means all present and future rights related to patents, copyrights, trademarks, trade secrets, and other proprietary rights.
"Output" means any reports, data feeds, dashboards, visualizations, charts, graphs, disinformation analyses, insights, or other results generated, provided, or made accessible through the App.
1.4 Eligibility
You must be at least 16 years old to use ROXFIT. If you are between 16 and 18 years old, your parent or legal guardian must review and agree to these Terms on your behalf. By creating an Account or making a purchase, you represent that you meet this age requirement.
If you are a parent or legal guardian permitting a minor or someone without full legal capacity to use the ROXFIT, you agree to these Terms on their behalf and assume full responsibility for their compliance with these Terms.
If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the legal authority to bind such entity to these Terms. In such cases, the terms "User", "you" and "your" shall refer to both you as an individual and the entity you represent.
1.5 Disclaimers
Your safety and well-being are our highest priorities as you pursue your fitness and wellness goals. You should use the ROXFIT responsibly and apply your own judgment and common sense at all times. Using the ROXFIT you irrevocably agree to the following:
Not Medical Advice. The information, content, and materials provided by ROXFIT, including workouts, nutrition tips, progress tracking, and notifications, are for general fitness and educational purposes only and do not constitute medical advice. Always consult a qualified healthcare professional before beginning any new exercise, workout or Outputs of ROXFIT's AI tool. ROXFIT's AI tool is provided for general fitness and wellness support and does not constitute medical, mental health, or any other healthcare services. These virtual advisor features are not a substitute for professional medical advice, diagnosis, or treatment by a qualified healthcare provider. The Company does not endorse or recommend any specific medical professionals, tests, products, procedures, opinions, or other information that may be referenced by AI tool.
Use at Your Own Risk. Participation in any fitness activities or challenges involves inherent risks, including the need to interact with real-world environments, unforeseen technical issues, or circumstances beyond the control of the Company. You voluntarily and knowingly assume all such risks, whether arising from your own actions, the actions of others, or from unexpected technical malfunctions.
Individual Results May Vary. ROXFIT provides tools and guidance, but we do not guarantee any specific outcomes (weight loss, muscle gain, habit formation, mental toughness, etc.). Your success depends on your personal commitment, effort, lifestyle, and physiological factors.
1.6 Do not use ROXFIT
IF YOU DISAGREE WITH ANY PORTION OF THESE TERMS, OR ARE NOT LEGALLY ELIGIBLE OR AUTHORIZED TO BE BOUND BY THEM, DO NOT USE THE WEBSITE, DOWNLOAD THE APPLICATION, ACCESS OR USE THE SERVICE.
2. Scope of Service and Access
2.1 Service Description
The ROXFIT provides a fitness tracking and social platform specifically oriented to Hyrox and hybrid fitness activities. The ROXFIT enables users to create, record, store, discover, share, and review workouts and related performance data, and to access aggregated event and season-level race results.
ROXFIT makes no representations or warranties as to the level of success you may achieve. Any testimonials, case studies, or examples provided are exceptional results and are not intended to represent or guarantee that you will attain the same or similar outcomes. You acknowledge that past performance is not a reliable indicator of future results.
Your health, fitness, and nutrition outcomes depend on numerous factors, including your background, genetics, dedication, lifestyle, and commitment. You agree that you are solely responsible for performing your own due diligence and that the Company is not liable for any success or failure in your results, whether directly or indirectly related to your use of the ROXFIT.
The Company may, at its sole discretion, deploy bug fixes, error corrections, patches, and other improvements that do not materially alter the core functionality of the ROXFIT ("Updates"). Any such Updates provided to you will automatically become part of the ROXFIT's services under these Terms, and you acknowledge that these improvements are included without additional cost. However, the Company is under no obligation to supply any Updates.
Notwithstanding the foregoing, you further acknowledge and agree that the Company may periodically release significant enhancements or modifications that materially change the functionality of the ROXFIT ("Upgrades"). Unlike Updates, Upgrades will not automatically become part of the ROXFIT's services under these Terms, and the Company reserves the right to charge additional fees for access to such Upgrades.
2.2 Core workout and tracking features
Users may create, save, edit and delete custom workouts, including exercise sequences, sets, reps, weights, intervals and notes, and organize workouts into programs or libraries.
The ROXFIT enables users to record workouts and performance metrics using their mobile device and supported wearable devices, including manual entry of workout data. Recorded workout data may include timestamps, duration, distance, repetitions, load, splits, times, and other performance metrics.
Users may connect supported third-party platforms and devices, including wearable ecosystems or fitness APIs, to import or synchronize workout and sensor data to their account and to export permitted ROXFIT data to connected third-party services where supported.
The ROXFIT presents historical workout logs, summaries, basic analytics and visualization tools to review individual and aggregated performance over time.
2.3 Social, discovery and community features
The ROXFIT provides User profiles, timelines and activity feeds where Users may post workouts, notes, photos or other permitted Content, and where those posts may be viewed, commented on, liked, or followed according to the User's chosen visibility settings.
Users may discover, search for and follow other users, enable follower and following relationships, and use search or discovery tools.
The ROXFIT supports configurable visibility settings for workouts and profile information, and provides tools to share individual workouts or results with other Users, with external social platforms, or by link where supported.
2.4 AI features
The ROXFIT provides an AI chat and related AI tools that may generate workout plans, exercise form guidance, nutritional suggestions and other fitness-related information. When you interact with the AI System the ROXFIT will indicate that you are interacting with automated technology.
Chat sessions and User Input are stored by the Company to provide the Service and to deliver responses, restore sessions, moderate content, troubleshoot and maintain quality. Details on retention, access and deletion are set out in the Privacy Policy.
By using the AI features you consent to the Company's use of your User Input to operate and improve the ROXFIT. The Company will not share your User Input with third parties to be used for external model training, nor will the Company train third-party models on your non-public User Input, except as expressly disclosed. The Company may use anonymised or aggregated data derived from User Input to improve internal systems and you may exercise any opt-out rights set out in the Privacy Policy and in the Application's settings.
AI Outputs are generated automatically and may be inaccurate, incomplete or inappropriate. AI generated workout or nutritional suggestions are for informational purposes only and do not constitute medical, nutritional or professional advice. You should consult a qualified professional before following any exercise or nutrition plan, especially if you have health conditions. The Company may monitor, filter or remove AI content that violates these Terms or applicable law.
To the maximum extent permitted by law, the Company is not liable for injuries, losses or damages resulting from use of AI generated Content. If you believe an AI Output materially and adversely affected you, for example, an incorrect event result or a safety concern, you may request human review through the ROXFIT's support process and the Company will investigate in accordance with its policies.
2.5 Access from different platforms
ROXFIT is distributed and made available to Users through third-party application marketplaces and platforms. The ROXFIT may be downloaded, installed, updated and accessed via one or more of the following channels:
- Apple App Store for iOS Users;
- Google Play Store for Android Users;
- Garmin or Amazfit app repositories;
- The Wear OS for Android smartwatches, covering both watch and paired mobile installs; and
- Via the Website.
Please note that the list of available marketplaces and platforms may change over time.
By downloading, installing, updating, or otherwise accessing ROXFIT through any marketplace or platform, or by using the Website, you acknowledge and agree that:
(a) your use of that marketplace or platform and any services provided by the its provider are subject to the provider's terms, policies and agreements such as example, Apple's App Store Terms and Conditions, Google Play terms, Garmin or Amazfit store policies, Wear OS terms and any other applicable third-party terms, and to any applicable store-specific rules, guidelines or policies;
(b) you will comply with those third-party terms in addition to these Terms; and
(c) your acceptance of these Terms does not limit, waive or otherwise affect any rights or remedies that such Store providers may have under their own terms, nor does it limit the ability of such providers to enforce their terms, remove the App from a Store, suspend distribution, or take action against your account in accordance with their policies.
ROXFIT's availability, features, functionality and update delivery may vary by marketplace, platform, device model and geographic region. The Company may in its discretion add or remove marketplaces and platforms or distribution channels at any time and is not responsible for actions taken by any third-party services provider, including removal or suspension of ROXFIT, or for specific limitations, fees or compatibility requirements.
If you access the Application via the Apple App Store, you acknowledge that these Terms are between you and the Company only, not Apple. The Company is solely responsible for the Application and maintenance. Apple is a third-party beneficiary of these Terms and may enforce them against you. If you access the Application via Google Play, you acknowledge that Google is not responsible for providing support for the Application.
2.6 Account
To access ROXFIT features you must create an Account. You may register either (i) through the sign in function using an available third-party authentication provider, including Apple ID, Google login, or other providers the Company supports, or (ii) by creating credentials directly with the ROXFIT.
To create an Account you must provide your legal name, a valid email address, and a password. You agree that the name, email and password you supply are accurate, complete and current.
After creating an Account you may provide additional profile information to personalise your experience. To complete a full profile you must supply a username, date of birth, and gender. Usernames are subject to availability and must comply with any username rules published in the ROXFIT and the Company may refuse, suspend or remove usernames that violate those rules.
If you register or sign in using a third-party authentication method, you authorise the Company to link the information provided by that provider to your Account and to use that information to create and maintain your ROXFIT Account.
You acknowledge and agree that any data, information, or materials you submit through your Account will be used, stored, and processed by the Company to provide and improve the ROXFIT. You represent and warrant that your Account information is true, accurate, and complete. ROXFIT disclaims all liability for any errors, inaccuracies, or adverse outcomes, whether in workout plans, nutrition guidance, progress tracking, or other features, resulting from Account Information that is incomplete, misleading, or outdated.
2.7 Hardware and Internet connectivity
To use and access ROXFIT features, you are solely responsible for procuring and maintaining, at your own cost and risk, all necessary hardware, software, and telecommunications services required for connectivity and compatibility. ROXFIT shall have no liability for any equipment malfunctions, network failures, data overage fees, or other costs you incur in establishing or maintaining access to the ROXFIT.
The User acknowledges that a stable internet connection may be required to download, install, activate and access the ROXFIT, as well as to receive Updates and certain Content or functionality. The User is solely responsible for any data charges or other fees incurred in connection with such internet access. Notwithstanding this clause, specific features of the ROXFIT, if any, that are expressly identified within the ROXFIT as "offline-capable" may be used without an active internet connection. The availability and performance of offline features are subject to the ROXFIT's design and may be limited.
2.8 Data collection
By using the ROXFIT, you consent to our periodic collection and use of technical data and related information about your device and/or your activity in ROXFIT to facilitate software updates, product support and other services, all as further described in our Privacy Policy, which is incorporated into these Terms by reference.
2.9 Third-Party Integrations
The ROXFIT may include features provided by third-party vendors. Use of such features is subject to their terms and conditions, and we are not responsible for their content or performance.
2.10 Acceptable Use Policy
By using the ROXFIT, you agree to adhere to the following acceptable use guidelines. Your compliance with these provisions is a condition of your continued access to and use of the ROXFIT:
Lawful Use: You shall use the ROXFIT exclusively for lawful purposes and in full compliance with these Terms, as well as all applicable local, state, national, and international laws and regulations.
Preservation of System Integrity: You agree not to engage in any activity that may harm, disable, overburden, or otherwise impair the ROXFIT's infrastructure or its operation. This includes, but is not limited to, initiating any form of denial-of-service attack, distributing malware, or otherwise interfering with the performance of the ROXFIT.
Unauthorized Access Prohibition: You shall not attempt to gain unauthorized access to the ROXFIT, its systems, networks, or any data or resources that you are not expressly permitted to access. Any such attempts may result in immediate termination of your access to ROXFIT and legal actions.
Content Restrictions: You must not use the ROXFIT to create, promote, or disseminate any material that constitutes hate speech, disinformation, misinformation, pornographic or other restricted information and materials. This includes content that may incite harm or violate the rights of others and applicable law.
Impersonation prohibition: You agree not to impersonate any person or entity, including by forging headers or manipulating identifiers, or otherwise misrepresent your affiliation with any individual, organization, Company official, or host.
No Endorsement and Preservation of Proprietary Notices: You agree not to imply that any of your statements or actions are endorsed by the Company unless expressly authorized, nor may you remove, alter, or obscure any copyright, trademark, or other proprietary notices appearing on the ROXFIT or related materials.
Framing and Mirroring Restrictions: You agree not to "frame" or "mirror" any elements of the ROXFIT without the Company's express prior written consent.
Failure to comply with these acceptable use provisions may result in the immediate suspension or termination of your access to ROXFIT, in addition to any other legal or equitable remedies available to the Company.
3. Subscriptions, Paid Features, and Billing
3.1 The core ROXFIT app remains free. We also offer "ROXFIT Ultra", a premium paid subscription tier providing advanced features.
3.2 Subscriptions cannot be transferred between billing platforms. Your contracting party depends on where you buy:
- billed directly via our Website. The merchant of record is Sold through Link, LLC, a Stripe affiliate, operating as part of Stripe Managed Payments. Sold through Link, LLC processes your payment, issues your receipt, collects and remits any applicable taxes (including VAT), and handles payment disputes (statements may show "Link" or "Onelink"). Stripe's payment processing services in the UK and EEA are provided by Stripe Payments Europe, Limited and Stripe Payments UK Ltd. Refunds are handled as set out in our Refund Policy;
- billed via the respective app store. Apple or Google acts as the seller of record and handles all invoicing and taxes.
3.3 Prices are displayed at checkout inclusive of applicable taxes where required by local law, and vary by local currency.
Your subscription automatically renews at the end of each billing cycle. If you purchase ROXFIT Ultra at a promotional, founding, or early-access price, your subscription will automatically renew at the standard prevailing price at your first renewal date, as disclosed to you at checkout.
We may change subscription prices with advance notice. Price changes apply to the next billing cycle. If you do not agree, you must cancel before the new price takes effect.
3.4 We may offer free trials on specific platforms (currently App Store and Google Play only, and on the annual plan only). Each store account is eligible for one free trial. A free trial automatically converts to a paid recurring subscription unless you cancel before the trial ends. Because trials are billed by the App Store or Google Play, you should cancel at least 24 hours before the trial ends to be certain you are not charged. The length of any free trial is shown when you subscribe and on the App Store or Google Play listing.
3.5 Your Right to Cancel (UK and EEA Residents)
- Where you have subscribed for ROXFIT Ultra directly through our website, you have 14 days after signing up (the 'Cancellation Period') to change your mind and cancel; if you cancel in time, we will refund what you paid.
- Where you have signed up for a free trial, you can cancel any time before the end of the free trial period and you will not be charged.
- Please note that you lose your right of withdrawal if you have used ROXFIT Ultra during the Cancellation Period or the free trial.
3.6 You must cancel your subscription on the platform where you purchased it. ROXFIT cannot cancel an Apple or Google subscription on your behalf. Cancellation stops future charges but does not grant a refund for the current period (except where section 3.5 or our Refund Policy applies); you retain Ultra access until the end of the period you have paid for.
If a payment fails or is charged back, your Ultra entitlement will be suspended. Please note that access on the Apple and Google rails may temporarily persist after a failed charge due to the stores' independent "grace and hold" mechanics, which are controlled exclusively by the platforms and not by ROXFIT. Suspension operates on your paid Ultra entitlement, not your underlying free ROXFIT account.
3.7 Any complimentary ROXFIT Ultra access granted outside the purchase flow (as for example, to brand ambassadors, competition winners, or research participants) carries zero cash value, is non-transferable, and is strictly non-refundable.
3.8 For exhaustive details on refund eligibility, processing times, and dispute handling across all platforms, you must refer to our Refund Policy, which forms an essential part of these Terms.
4. User-Generated Content and Intellectual Property
4.1 Company's ownership
The ROXFIT, including any models, interfaces, algorithms, indexes or other software developed by the Company, along with all associated features, functionality, and tools, is protected by copyright, trademark, patent, trade secret, and other intellectual property laws of the United Kingdom and international jurisdictions. You acknowledge and agree that the ROXFIT and all related intellectual property rights are the exclusive property of the Company and its licensors. You are prohibited from removing, altering, or obscuring any copyright, trademark, service mark, patent marking, or other proprietary rights notices incorporated in or accompanying the ROXFIT.
4.2 Trademarks
The company name, the term "ROXFIT", as well as the company logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs, and slogans on the ROXFIT are the trademarks of their respective owners.
4.3 License
Subject to your continued compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, access, and use the ROXFIT solely for your personal, non-commercial use on a compatible device that you own or control.
4.4 User-generated content
You may submit Inputs or upload your own Content, such as text, images, videos, feedback, or other materials, through your ROXFIT Account. You are solely responsible for ensuring that your Content:
- Does not infringe or violate any third party's intellectual property, privacy, publicity, or other legal rights;
- Complies with all applicable laws, regulations, and industry standards.
By submitting Inputs or your Content, you grant ROXFIT and its affiliates a perpetual, worldwide, non-exclusive, royalty-free, sublicensable license to use, reproduce, modify, adapt, publish, distribute, and display your Content for:
- operating, improving, and providing the Services; and
- marketing, advertising, and promoting ROXFIT.
You represent and warrant that you have all rights necessary to grant this license and agree to indemnify ROXFIT for any claims arising from your Content.
5. Advertising, Promotions, and Third-Party Links
5.1 Advertising
The ROXFIT may display advertisements, banners, and pop-up messages from the Company and its affiliates or partners. By using the ROXFIT, you consent to the display and delivery of such advertisements, which may change without notice.
5.2 Third-Party Links
The ROXFIT's Content may contain links to, or otherwise enable access to, third-party websites, resources, services, or content that are not owned, operated, or controlled by the Company. User acknowledges and agrees that the Company does not endorse, monitor, verify, or assume any responsibility for:
- The availability, accuracy, legality, reliability, security, or business practices of such third-party websites, resources, or services;
- Any content, products, services, advertisements, or materials available on or through such third-party platforms;
Access to third-party websites or services through the ROXFIT's Content is provided for convenience only and does not constitute an endorsement, partnership, or affiliation between the Company and any third party. User assumes all risks associated with accessing or using such third-party platforms, and the Company expressly disclaims any liability for any loss, damage, or harm that may arise from such use.
The Company shall not be responsible or liable for any direct, indirect, incidental, consequential, special, or punitive damages, including but not limited to data loss, financial loss, reputational harm, or security breaches, resulting from the use of third-party websites, resources, or services. Users are advised to review the terms, policies, and practices of any third-party website or service before engaging with them.
6. Disclaimers and Limitation of Liability
6.1 Service Provided "AS IS"
The ROXFIT and its services are provided on an "as is" and "as available" basis, without any express or implied warranties of any kind. The Company expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to any warranties of merchantability, fitness for a particular purpose, non-infringement, title, or that the ROXFIT's Content or services will be accurate, error-free, uninterrupted, secure, or free of harmful components. Users are solely responsible for verifying any information obtained through the ROXFIT before relying on it for any purpose.
6.2 No Guarantee of Uninterrupted Service
We do not warrant that the ROXFIT will be continuous, error-free, secure, or free of viruses, malware, or other harmful components.
6.3 Limitation of Liability
To the maximum extent permitted by law, in no event shall the Company, its affiliates, officers, directors, employees, contractors, licensors, or agents be liable for any direct, indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to lost profits, lost revenues, lost data, business interruption, reputational harm, or any other losses arising out of or in connection with:
- The use of, inability to use, or reliance on the ROXFIT or its Content;
- Any inaccuracies, errors, or omissions in the ROXFIT's Content;
- Any security breaches, data losses, or unauthorized access to User's device;
- Any third-party actions, services, or Content posted on the ROXFIT; or
- Any modifications, discontinuation, suspension, or termination of the ROXFIT or its services.
This limitation applies regardless of the legal theory of liability, whether based on contract, tort, negligence, strict liability, or any other cause of action, and whether or not the Company was advised of the possibility of such damages.
If, notwithstanding the foregoing, the Company is found liable for any claims arising from or related to the use of the ROXFIT, Company's aggregate liability shall in no event exceed the amount paid by the User for access to the ROXFIT in the six (6) months preceding the event giving rise to the claim.
Some jurisdictions may not permit the exclusion or limitation of certain damages; in those cases, the limitations shall apply to the maximum extent permitted.
Nothing in these Terms excludes or limits any liability that cannot be excluded or limited by law (including liability for death or personal injury caused by negligence, or for fraud), or affects your statutory rights as a consumer or your rights under section 8.3 and our Refund Policy.
6.4 Risk Acknowledgment
You acknowledge that your use of the ROXFIT is entirely at your own risk and that you are responsible for implementing appropriate security measures for your devices and data.
7. Indemnification
You agree to indemnify, defend and hold harmless the Company, our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party using ROXFIT.
8. Uninstallation and Access termination
8.1 ROXFIT Uninstallation
The procedures for uninstalling and removing the ROXFIT may vary depending on your device and operating system. To uninstall the ROXFIT, you should use the native ROXFIT management settings or tools provided by your device's operating system. For detailed instructions, please refer to your device manufacturer's user guide or support resources.
8.2 Access termination
The Company reserves the right to immediately suspend or terminate your access to the ROXFIT without prior notice if we have reasonable grounds to suspect that you have:
- Violated the Acceptable Use Policy;
- Engaged in any illegal activities using the ROXFIT; or
- Disseminated disinformation or misleading Content through the ROXFIT; or
- Violated these Terms in any other way.
8.3 Changes to and discontinuation of ROXFIT Ultra
We may change, suspend or discontinue features of ROXFIT Ultra, or ROXFIT Ultra itself, for valid reasons, including technical, security, legal, regulatory or commercial reasons. Where a change is significant, we will give you reasonable notice in ROXFIT or by email. Changes that do not materially reduce what ROXFIT Ultra offers do not entitle you to a refund.
If we make a change that materially reduces what ROXFIT Ultra offers, you may cancel and we will refund the part of the period you have paid for that remains unused. If we discontinue ROXFIT Ultra, or ROXFIT altogether, during a period you have already paid for, we will either continue to provide ROXFIT Ultra until the end of that period or refund you the part of it that you will not receive.
For purchases made through the App Store or Google Play, refunds are processed by the store under its own policies, and we will take the steps available to us to arrange the refund. Please see our Refund Policy for details.
This section does not apply where we suspend or end your access because you have breached these Terms (see section 8.2). Nothing in this section affects your statutory rights.
9. Governing Law, Jurisdiction, and Dispute Resolution
9.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. If you are a consumer residing in the United Kingdom or the European Economic Area, this choice of law does not deprive you of the mandatory consumer protections applicable in your country of residence.
9.2 Initial Negotiations
In the event of any dispute or claim arising out of or relating to these Terms or your use of the ROXFIT, both parties agree to first attempt to resolve the matter through good faith negotiations. We encourage open communication and a mutual effort to settle any issues before proceeding further.
9.3 Mediation
If a resolution cannot be reached through negotiation, both parties agree to submit the dispute to mediation. The mediator shall be chosen by mutual agreement. If you and the Company are unable to agree on a mediator within a reasonable timeframe, the Company will appoint a mediator on behalf of both parties. Mediation is intended to be a non-binding process aimed at facilitating an amicable resolution.
9.4 Binding Arbitration
Should mediation fail to resolve the dispute, the parties agree to resolve the matter through binding arbitration. The arbitrator will be selected by mutual agreement. If no mutual agreement can be reached regarding the selection of an arbitrator, the Company shall have the authority to appoint one.
9.5 Litigation as a Last Resort
In the unlikely event that both mediation and arbitration fail to resolve the dispute, either party may pursue litigation. Any such litigation shall be brought exclusively in the competent courts of the United Kingdom.
9.6 Language of Proceedings
All negotiations, mediation sessions, arbitration hearings, and any subsequent litigation proceedings shall be conducted exclusively in the English language.
9.7 Time Limit for Claims
Any claim or cause of action arising from or relating to these Terms or the use of the ROXFIT must be initiated within one (1) year from the date the cause of action arises. If a claim is not brought within this timeframe, it will be deemed waived and barred.
10. Notices
Any notices or communications permitted or required under these Terms, including those regarding modifications to these Terms, must be provided in writing by the Company. Such communications may be delivered by:
- sending an email to the address you have provided; or
- posting on the ROXFIT.
For any notice sent via email, the date on which the email is transmitted shall be deemed the date of receipt.
11. Additional Provisions
11.1 Severability
If any provision of these Terms is found by an arbitrator or court of competent jurisdiction to be invalid, void, or unenforceable, in whole or in part, such provision shall be enforced to the maximum extent permitted under applicable law, and the remaining provisions shall continue in full force and effect.
11.2 Entire Agreement
These Terms, together with our Privacy Policy and any other documents expressly incorporated herein, constitute the entire agreement between you and the Company regarding the use of the ROXFIT.
11.3 Assignment
The Company may assign or transfer these Terms, in whole or in part, without notice. You may not assign or transfer any rights or obligations under these Terms without our prior written consent.
11.4 Waiver
The failure of the Company to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
11.5 Headings
Section headings are for convenience only and shall not affect the interpretation of these Terms.
12. Contact and Support
12.1 Support
For any questions, concerns, or issues regarding these Terms or the Service, please contact our support team via applicable communication channels in ROXFIT or by following email: hello@roxfit.app.
12.2 Feedback
If you choose to submit reviews of the ROXFIT via the app marketplaces or platforms, including App Store and Google Play, social media platforms, or other communication or messaging features, such content may be publicly visible, including your public-facing username. Please do not include any sensitive information (such as passwords, identification numbers, or payment details) in these communications. You may opt out of our use of your review for promotional purposes by submitting a request through the communication channels provided within the ROXFIT or request to App Store. We reserve the right, but not the obligation, to monitor user communications for security and training purposes and may remove content we consider inappropriate at our sole discretion.
